Help

Product Information

Why should I order my product at www.dilsebol.com?
a) Flexibility: DilSeBol gives you the flexibility to create your own designs that are fresh, unique and personal.
b) No minimums: Order 1 or 100 or more, the freedom is yours to choose your lot size. We exist to provide customized products and small, unique, creative lots are most welcome!
c) No set up fee: Log in and try out as many designs as you want.
d) Ships quickly: Your custom made product is usually made-to-order and shipped within 3-4 working days!
e) Professional Quality: Our process and strict quality control ensures that you get the best quality product. In case of any dissatisfaction with the quality, your product is replaced with no questions asked.
f) Its fun: Use our design tool to create your funky, whacky designs that is one of a kind.
g) Experienced team: We are among the first in India to enter the online customized printing space and have probably processed more than 1 million impressions by now!
h) India-specific sizes: Our t-shirts are made specifically to suit Indian sizes. The entire process right from the fabric to the final product is as per strict specifications and tailored for use in India. This results in top quality t-shirts with great feel and fit!

In a nutshell, we are the best and if you want great quality at reasonable prices, you are at the right place!

What are the products available at DilSeBol?
To see our range of customized merchandise, Click here
To see our range of corporate merchandise, Click here
To see our range of readymade gifts, Click here

What are the special wash care instructions to be followed for DilSeBol customized t-shirts?
DilSeBol's customized t-shirts are made-to-order each and every time. They are very different from normal, mass produced t-shirts and they require special care to make them last long.

Note: We regret that garments with problems due to not following our wash care instructions will not be covered by our free replacement policy.

Contact Customer Support at support at dilsebol.com for any clarifications about the care instructions.

What are the size measurements of the products available on www.dilsebol.com?
Please click here to view our Price and Size chart.

How is the final price calculated when I check-out? What are the charges that are added on to the Basic Price when I check-out?
Please click here to view our Price and Size chart.

What is a "Magic mug"?
"Magic mugs", also known as "Colour Changing mugs", have a unique thermo-sensitive (heat sensitive) colour coating that turns transparent when heated. This enables any image (photograph or logo) that's printed on the mug to be displayed in all its glory. When the mug is cold, the thermo-sensitive coating retains its colour and this has the effect of hiding the image. Magic Mugs are not suitable for dishwasher use. Gentle hand cleaning is recommended. Note that extensive/frequent cleaning over a long period may cause the colour of the thermo-sensitive coating to fade.

What is a "Glow in dark mug"?
This mug has a special glow strip on which the printing is done. This glow strip glows in the dark giving the mug its special effect.

What is a "Commuter mug"?
This mug is a stainless steel mug with a cap, specially made for people on the move. The mug retains the temperature of the liquid poured into it for a short duration and has a provision for drinking through the cap to avoid spillage.

What is an "Animal Handle mug"?
This mug has its handle shaped and painted like an animal. It is also light weight to make it easy for kids to handle.

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Account Management

Is it necessary to register at www.dilsebol.com
In order to save your designs and keep a track of all the designs you have made, registration is required. It is a simple process which only needs a few basic information to complete. Once registered, you have access to your "My Account" section which gives you the following facilities:
1. Reset your password
2. My Orders: Past and current order details and status
3. My Designs: View all your designs. Please note that designs older than 3 months will be auto-deleted by the system.

Where can I view my saved designs and order details?
Once you log in, you will see a "My Account" tab at the top. You can view your designs and order details under this section.

Is my information secure when I place an order on www.dilsebol.com?
DilSeBol’s payment service provider is CC Avenue (www.ccavenue.com). CC Avenue is VeriSign 128 bit Secure. Credit Card number and / or other payment processing related information will be collected by CC Avenue only. DilSeBol does not collect or store payment related information like Credit Card number, Bank Account number etc. Your personal information like mail id etc is used only by DilSeBol and is not shared with any other site.

Why am I unable to see my old designs which were saved in the previous version of the DilSeBol site?
We have moved to a new and faster platform effective 5th April 2012. We regret that this change has necessitated the removal of all the old designs, slogans etc made prior to 5th April 2012.

Is there a system of Reward points at www.dilsebol.com?
No, we presently do not have a system of Reward Points. Effective 5th April 2012, our old rewards points system was discontinued.

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Customized Products

What images can I upload for use in designs?
Raster images, such as those created in Adobe Photoshop and Corel PHOTO PAINT, should be saved as *.gif, *.png, or *.jpg files and uploaded. You're best off using *.gif with a transparent background . Most importantly, such images should be high-resolution images. The final product will look best if your image is at least 200 dots per inch (DPI) at the actual size you want it printed. Usually, pictures taken from the web are only 72 dpi and are not suitable for processing. High quality pictures taken using digital camera will work well. Avoid pictures taken with a cell phone and pictures taken in dull lighting conditions.

I have uploaded my image but it does not show on the product in the designer - why?
Sometimes, certain properties embedded in your image prevents if from uploading properly in the designer. In such cases, try and save the design in some other format and upload it once again on your design.

How long does it take to design a product on DilSeBol?
With the help of our friendly design interface, "The Artist", you may either upload your own image from your computer or from the gallery, add text and choose fonts & colors from the color pallet. Creating a product is easy using "The Artist". Time taken to design a product. on an average, should not be more than 10 minutes.

How do I create a product on DilSeBol?
Click on the desired product icon from the Customized Merchandise section in the Home page. This launches our friendly design application, "The Artist". Choose the color / any other product option that you want and upload images, add text etc. You can move the entered text or image up or down or resize by clicking on it. You can also resize and rotate the text or image. You can save the design you created by clicking “Save and Add to cart” and giving a name to the design. After this, you may proceed to the Cart to place your order.

How do I review a design that I have already created on DilSeBol?
After you have created your design, you'll be sent an e-mail with a link to the design you created. By clicking on the link you can go to the design to edit or to modify or to place your order. Alternatively, you can visit the "My Account" section after logging in and check the “My Designs” section to review all your saved designs.

What content is not acceptable for designs on DilSeBol?
DilSeBol does not allow designs which has text or images that are unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, tortuous, hateful, or racially, ethnically or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property. DilSeBol reserves the right to cancel such orders at their sole discretion.

Will my design be reproduced exactly as it appears on the screen?
While we take every care to reproduce the design exactly as it appears on the screen, there will inevitably be some slight variations in the colors and the positioning. These variations will be small and the final product appearance will be around 90% (if not more) same as what was designed.

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Ordering Products

How do I purchase on DilSeBol?
There are 2 kinds of purchases possible on DilSeBol.

Type 1: Purchasing the design you created
After you have created and saved your design, you can add your design to the cart and place an order for the product you have created by specifying the quantity and the size. On clicking the continue / check-out button you'll be taken to CC Avenue’s payment gateway where you can pay for the product using your Credit card, by Bank transfer or by any other option provided at the payment gateway.

Type 2: Purchasing gifts, vouchers or a wish list item from a gift registry
You can select the product and click "Add to cart" to add it in your shopping cart. Click on the Cart button to view the cart and update the size and quantity info and proceed to check-out. Please note that for viewing the cart and proceeding to check-out, you will need to sign-in. New users can register to create an account and then proceed to complete their purchase. In both cases, there is no minimum order quantity. You can order just one (1) product if that's all your current requirement is!

I can’t see “Add to cart” against items listed in the Corporate Merchandise section. Is it possible to purchase them?
For corporate merchandise, please submit your RFQ using the option provided under each item and you will be guided by email on the cost of the item and how to complete the purchase process.

What payment methods are accepted at www.dilsebol.com?

All payments are processed through CC Avenue’s secure payment gateway. Currently the following options are available for payment: Credit cards, Debit Cards of some banks, Bank transfers, Mobile phone payment, Cash card. For an up-to-date list of acceptable payment options, please visit ccavenue

Is my information secure when I place an order on www.dilsebol.com?
www.dilsebol.com’s payment service provider is CC Avenue. CC Avenue is VeriSign 128 bit Secure. Credit Card number and / or other payment processing related information will be collected by www.ccavenue.com only. DilSeBol does not collect or store payment related information like Credit Card number, Bank Account number etc.

Where can I see my order status?
Once you log in, you will see a "My Account" tab at the top. Please enter into “My Account” section and click “My Orders” link to see the status of your order.

Does www.dilsebol.com operate in any country other than India?
Currently www.dilsebol.com delivers products only in India. Needless to say, by virtue of being online, designs can be created and orders can be placed online from anywhere in the world.

What should I enter in the "Promo code" input box during check-out?
If you have a valid promotion code with you, you can enter it here at this stage. Otherwise, leave this blank and continue with the check-out process.

How do I get a valid "Promo code"?
From time to time, DilSeBol mails its customers and users promo codes that can be used for special discounts or other offers. This is usually sent by e-mail directly to the users. You may also visit our Facebook page as promo codes are occasionally posted there as well.

Will the design be reproduced exactly as it appears on the screen?
While we take every care to reproduce the design exactly as it appears on the screen, there will inevitably be some slight variations in the colors and the positioning. These variations will be small and the final product appearance will be around 90% (if not more) same as what was designed.

How can I order one of my saved designs that I made earlier?
In "My Account" section, you can click on your saved design name listed under "My Designs". This will display your saved design in our design application, The Artist. From here, click add to cart and enter the quantity and size info and proceed to check-out as usual.

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Quality Policy

What is DilSeBol's Quality policy?

At DilSeBol, we take great pride in the quality of our products. We believe in offering the highest quality products to our customers and in being transparent in all our dealings.
All our products go through stringent quality control processes to ensure that they are defect free and the printing is of high quality.
If you are not 100% satisfied with the quality, please let us know within 30 days the nature of the problem and we will make a free replacement for all valid quality problems
For more information about our quality policy, please Click here

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Shipping & Returns

How long will it take my order to be produced and shipped?

We aim to ship your custom merchandise orders within 3 – 4 working days (remember, these are made-to-order custom products!). After you complete your purchase, your order is sent to our production facility, manufactured, and packaged with great care. Courier transit time is usually 1 to 3 days for most places in India. Refer to the courier transit times list under the Shipping & Returns section to view indicative delivery time for your state / city.
Other items like regular gifts, vouchers etc are usually shipped / emailed within 2 days of receiving the order.

What is DilSeBol's return policy?

If you are not 100% satisfied with the quality, please let us know within 30 days the nature of the problem and we will make a free replacement for all valid quality problems.

Note:The product quality is completely dependent on the input photo quality. Therefore, we request you to make sure that you provide us with good quality photos for best results. For garments, special wash care instructions need to be followed to ensure color fastness and we request your cooperation in this. We regret that items with problems due to poor quality of input photo provided and garments with problems due to not following our wash care instructions will not be covered by our free replacement policy.

Contact Customer Support at support at dilsebol.com for your return request and other product clarifications.

Does www.dilsebol.com operate in any country other than India?

Currently www.dilsebol.com delivers products only in India. Needless to say, by virtue of being online, designs can be created and orders can be placed online from anywhere in the world.

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Quick User Guide

What can I do at www.dilsebol.com?

DilSeBol provides customized merchandise manufactured on demand, gift vouchers and regular readymade gifts. We also offer a corporate merchandise section and a gift registry service. Users can select any one of our products listed in the Customized merchandise section, create their own designs using our easy to use design application and place an order without any quantity restrictions. Ordered products are custom-made and shipped within 3 – 4 working days to locations within India by courier. Users can also choose gift vouchers or regular gifts which are usually shipped within 2 working days.

Is my information secure when I place an order on www.dilsebol.com?

www.dilsebol.com's payment service provider is CC Avenue. CC Avenue.com is VeriSign 128 bit Secure. Credit Card number and / or other payment processing related information will be collected by www.ccavenue.com only. DilSeBol does not collect or store payment related information like Credit Card number, Bank Account number etc.

Personal Information: DilSeBol does not usually share its users information like mail ID etc with any other organization.

Does www.dilsebol.com operate in any country other than India?

Currently www.dilsebol.com delivers products only in India. Needless to say, by virtue of being online, designs can be created and orders can be placed online from anywhere in the world 24 by 7.

Will the design be reproduced exactly as it appears on the screen?

While we take every care to reproduce the design exactly as it appears on the screen, there will inevitably be some slight variations in the colors and the positioning. These variations will be small and the final product appearance will be around 90% (if not more) same as what was designed.

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Gift Registry

What is www.dilsebol.com gift registry all about?

Gift Registry is a service offered by DilSeBol where users can register their special occasion and choose their preferred gifts from our list of available gifts. This ensures that users actually get gifts that they want and appreciate and simplifies the gift giving process for the event attendees.

Who can open a gift registry?

Any user who has an event coming up can register the event at www.dilsebol.com and create a wishlist tied to that event.

What is a wish list?

Wish list is the list of products that the user desires as a gift for his / her event and therefore, has been added to their “wish list”.

How do I add a product to my wish list?

Each item under the gifts and gift voucher section has an option whereby they can be added to your event specific wish list. Please note that you need to have an event created before you can start adding items to the event wish list.

My event has been created and my wish list is ready – what next?

Once your wish list is ready, you can start adding your invitees in the invitee list and share your wish list with them. On seeing your event details and your wish list, they are likely to gift you an item from your list.

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