For Bulk orders, contact Suresh @ 98400 98012 or Ravi @ 99401 03539

Frequently Asked Questions (FAQs)



How is my price determined?

Product pricing is primarily determined by three things:

  1. The product you select.
  2. The logo embellishment process that is suitable for your selected product – sometimes, you may have an option to select the process (especially for apparel like t-shirts etc) which will impact the pricing. Usually, screen printing with limited colors are the most cost effective.
  3. The total quantity of items in your order. In processes like screen printing, there is a fixed cost involved – this means larger quantity will result in lower cost per unit.
Savings tip:  The easiest way to reduce the cost per item is to increase the quantity of your order. The basic product price drops as the quantity increases for most items.

Ready to get a quote?

There are two ways:

  1. Choose your product from the homepage, click the customize button, create your design, enter your quantity and get an instant quote for your order
  2. Email us at support@dilsebol.com with the details of your requirement and we will get back with the quote

How many do I have to order?

From just one to over one thousand, DilSeBol can print as many items as you need for your unique occasion!
When you choose a product, the Product details page will specify the Minimum order quantity (MOQ) for each item / specification. Some products have just 1 as the MOQ, which means there are no minimums for these. For the others, MOQ as listed is applicable which will be different for different products.

Do I have to create my own design?

Yes, we require high resolution design / artwork from you to ensure quality output. In case you need help to create a high resolution artwork or logo, you may directly approach a design agency like http://yoginivisuals.com/ or http://firebrandlabs.in/
We also urge you to use designs which are your original creations or for which you have the necessary permissions to use. By uploading the design, you agree that you have the rights / permission to use it and indemnify us against any claims later on by any third party. We reserve the right to reject any artwork which we feel is inappropriate in any way, without assigning any reasons whatsoever.

Will my design be exactly how I create it online in the DilSeBol site?

The design you create is used as a reference starting point while processing your order. Please note that the on-screen depiction is an approximation that acts as a rough guide and not an exact replica, so there will be some minor variations between what is seen on the screen and the final physical product. Also, please note that in some cases, there will be some production constraints which might result in slight modifications. Wherever we feel there is a significant different between what was created online in our website and the final likely output, we will reach out to you for an approval with a revised proof if necessary.

Can I get a sample before I order?

For items that have some set-up requirements, we can only provide an existing sample for a small fee. This may not be exactly as per the color / size / print method you want but we will try to send something closest to your requirement so that you can get an idea from seeing, touching, or even trying on a product before placing your order.
For items where there are no MOQ restrictions mentioned in the site, you can obviously place an order for just 1 to get the final product and then go ahead with whatever quantity you need.
As different samples are priced differently, please write to us at support@dilsebol.com with your requirement and the sample you need and we will let you know the sampling fees applicable.

How do I order my design with different products, colors, or styles?

For each product / color / style required, you will have to recreate a fresh design in our customization tool. This is because the MOQ and pricing logic varies across different products / styles and quantities.

What happens after I place my order?

Your design files are downloaded and made ready for the chosen method of embellishment. If there are any issues with file (blurry image, low resolution image etc) or if there are any other clarifications, our team will call you or email the final proof for your approval before processing the order.

When will I receive my order?

While placing the order, an indicated delivery date is given – we strive to meet this date for all our orders but in the rare eventuality of any delay, we will inform you beforehand.
Please note that we ship using reputed domestic courier (or Indiapost where courier service is not available) – but we will not be able to offer any guarantees about their timely delivery as it is beyond our ambit of control.

What are the payments modes available?

You can pay online at the time of check-out using credit card or debit card or bank transfer through our payment gateway, CCAvenue. If you would like to carry out a direct bank transfer (NEFT/IMPS/RTGS), our bank details are given below.

Bank details:
Account name: DilSeBol Customized Apparel Pvt Ltd
Type: Current Account
A/c No.:30919813524
BranchState Bank of India, SME, Adyar
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if you would like to send us a cheque, our address is:
DilSeBol Customized Apparel Pvt Ltd
No 3, 1st Cross Street, Kasturbha Nagar,
Adyar, Chennai – 600 020
For both bank transfer and cheque payment, please email the transaction details to accounts@dilsebol.com.

What if I have a problem with my order?

Customized goods are generally not accompanied by guarantees, but if the custom products you receive differ materially from what you created at DilSeBol.com or if the goods are otherwise flawed, we would be happy to provide a free replacement. Unfortunately, we do not offer refunds for customized products.
Please write to us at admin@dilsebol.com with the details of any problems and we will do our best to resolve it at the earliest.

What’s the best way to get in touch with the team at DilSeBol.com?

The best way to get in touch would be through email sent to support@dilsebol.com. Emails are usually replied to within 1-2 working days.

Other than the products listed in the website, do you offer any other items?

The products listed in the website are the ones that we frequently do and therefore, the turnaround times and quality are assured. For other items, you can write to us at support@dilsebol.com with a sample image of what you required and we’ll get back to you if it is possible to arrange.
In addition to the existing products listed in the website, new products / styles / designs are constantly added in the website, so please check back every few weeks to see the latest additions to the product options.

Is my payment information safe?

DilSeBol does not store any payment information – all the payments made at DilSeBol.com are processed through our Payment Gateway CC Avenue. CC Avenue offers a secure environment to accept card payments. For more information, you may visit https://www.ccavenue.com/faq_ccav.jsp.

How long will my designs be available at DilSeBol.com?

Designs created and saved online at DilSeBol.com are cleared periodically due to limited server space available. Currently, designs are stored for a period of 6 months before they are deleted. We urge you to maintain a copy of your in your local machine.

Where is DilSeBol located?

Address:
No 3, 1st Cross Street, Kasturbha Nagar,
Adyar, Chennai 600 020,
Tamilnadu, India
Ph – 0091 44 4205 4792
Email – support@dilsebol.com

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